
If youāre US-based, Happy Independence Day.
Given the state of our country, I truly hope it wonāt be our last.
That said, this Fourth Of July started for me at about 3:30am with literal fireworks going off in my neighborhood. One sounded like a mortar exploding directly over my place. It lit up my bedroom like a nuclear bomb. Joy.
Not able to get back to sleep, I decided to get up and follow up on a pesky copyright claim by a pesky Content ID abuser that popped back up (without notice) on one of our YouTube videos.
Bad idea. Fireworks were firedā¦by me at YouTubeās Creator Support Chat bots. I mean āteamā of bots and (maybe?) humans. Iām not sure what they are besides chatty. Because they definitely arenāt supportiveā¦unless you enjoy talking in circles.
Long story short (but full, un-edited chat below for those who want to see Clint in his un-finest hour), I shouldnāt have bothered because now my blood pressure is up and my tummy is upset.
Well, all of me is upset. At myself and YouTube.
And Iām mostly upset at Naxos Music Library, a for-profit ālibraryā that thinks it owns most classical music. Especially works in the Public Domain.
I have very strong feelings anyone and any organization that claims copyright on works that clearly belong to all of us. Very strong because they are very wrong.
Over the past three months, Iāve received at least a dozen copyright claims from this ālibraryā alone. All for music composed before 1920. They may own copyrights on newer recordings of those compositionsā¦but they donāt own copyrights on the original composition. No one does. Thatās what public domain means, dumbasses.
Iām fighting this out of principle. These assholes are infringing on my rights and inconveniencing me, so Iām returning the favor by publicizing their bullshit and calling for YouTube to enforce its own policies.
Also, YouTubeās guilty-until-proven-innocent approach to content creators is rude.
While there will be more literal fireworks today, Iām hopeful that after documenting the earlier internal fireworks show, Iāve exhausted my supply of ammo.
Feel free to āreplay crewā the copyright claim saga below (complete with typos and ANGRY language) if you need a giggle. Or need to understand why content creators are so frustrated by the overzealous Content ID system and the rampant abuse of YouTubeās copyright claim process.
Off to find some independence in this dayā¦and hopefully some freedom to create too.
Thanks for reading!
Clint
P.S. There will be naps. šŗšøš“
ANATOMY OF A (REPEAT) COPYRIGHT CLAIM
CONTENT CLAIMED
Piano Sonata No. 7 in D Major, Op. 10 No. 3: II. Largo e mesto
Claudio Arrau
Content found during: 33:13 - 39:35
CONTENT USED
Beethoven's Sonata No. 7 in D Major
Composed By Ludwig van Beethoven (1770ā1827)
Performed by Daniel Veesey
Public Domain Composition + Recording
Not proud to fight with support bots, but their repetitive automated responses and inability to understand a basic problem infuriate me. How is this helpful? Ultimately, itās an hour of my life Iāll never get backā¦so forgive the ALL CAPS and abusive approach (after trying to be nice doesnāt work).
Also fuck Naxos Music Library and itās ālibrariansā for causing this problem.
Sorry, not sorry.
Chat transcript for case: 5-8782000036509
Jul 4, 5:22āÆAM (Pacific Time)
5:23:07āÆAM Chris: Chris joined the conversation
5:23:08āÆAM Collide Press: Collide Press joined the conversation
5:23:11āÆAM Chris: Hi my name is Chris, how are you doing today?
5:23:29āÆAM Collide Press: Hi Chris. Doing alright. If you're US-based, Happy Fourth of July.
5:24:07āÆAM Chris: That's good to hear. Happy Fourth of July to you too!
5:25:17āÆAM Collide Press: This is a claim that was ruled invalid by YouTube back on April 28th so not sure why it's popped up again. I've disputed (again) but got no notifications...also, once it's ruled invalid why would it pop up again
5:25:55āÆAM Chris: Thanks for sharing your concern.
5:25:59āÆAM Collide Press: From the original YT email: "For the claims that were submitted to these videos: LH3dCD-ge4A, B1TzS3MO4a0, 0TsILnen1hg, and p_YnLLdpHgA. Thank you for your submission. After careful review we have determined the claims to be invalid. Hence, the reported copyright claims were removed."
5:26:55āÆAM Chris: I understand that you are concerned about the copyright claim you have received.
5:26:58āÆAM Chris: I know how important it is for you to have this issue sorted out. No worries, I got you and I'm more than willing to check this out for you.
5:27:04āÆAM Chris: To help you better with this concern, I'll go ahead and check this matter further on my end. Is it okay if I place this chat on hold for 3-5 minutes while I look into this?
5:27:09āÆAM Collide Press: Concern and frustration. Naxos is a repeat abuser of Content ID. My channel has had numerous claims filed by them, all illigitimate. Please ask Content ID to revoke their access...or at least enforce the rules.
5:27:20āÆAM Collide Press: Of course.
5:27:36āÆAM Chris: Thanks. Please stay connected.
5:32:42āÆAM Chris: Thanks for patiently waiting.
5:32:52āÆAM Collide Press: Sure thing
5:33:01āÆAM Chris: I took the liberty checking on the video you provided.
5:33:48āÆAM Chris: As per checking here, the video doesnĀ“t have copyright.
5:33:55āÆAM Chris: When I checked your channel.
5:34:10āÆAM Collide Press: It has a copyright claim.
5:35:04āÆAM Collide Press: It's not monetizable. What aren't you understanding?
5:35:08āÆAM Chris: I found that your content was removed due to a violation of our community guidelines.
5:35:20āÆAM Chris: Copyright claims and Community Guidelines strikes are different.
5:35:24āÆAM Collide Press: Chris. You're not on the right video.
5:35:40āÆAM Collide Press: No...please stick to the topic at hand.
5:35:46āÆAM Collide Press: VIDEO
5:35:53āÆAM Collide Press: CONTENT CLAIMED
Piano Sonata No. 7 in D Major, Op. 10 No. 3: II. Largo e mesto
Claudio Arrau
Content found during: 33:13 - 39:35
PROOF OF PUBLIC DOMAIN
Beethoven's Sonata No. 7 in D Major
Composed By Ludwig van Beethoven (1770ā1827)
Performed by Daniel Veesey
Public Domain Composition + Recording
https://freemusicarchive.org/music/Daniel_Veesey/Beethovens_Sonata_No_7_in_D_Major
5:36:00āÆAM Chris: That is the video I checked.
5:36:16āÆAM Chris: You can go to your YouTube studio.
5:36:25āÆAM Chris: And go to the dashboard.
5:36:40āÆAM Collide Press: There is no community guidelines issue with this vifeo.
5:36:42āÆAM Chris: You will see you have active Community Guidelines strikes.
5:36:47āÆAM Collide Press: You're glitchy, Chris.
5:36:54āÆAM Chris: Not on the video.
5:37:00āÆAM Chris: I am referring to the channel.
5:37:15āÆAM Chris: The video in question has no copyright.
5:37:17āÆAM Collide Press: I have A srike, not related to this video. Please stay on the subject I'm referring to.
5:37:34āÆAM Collide Press: Then why is it not monetizable?
5:37:37āÆAM Chris: Can you send me video clip where you see copyright on that video?
5:37:58āÆAM Collide Press: Screen Shot 2024-07-04 at 5.37.36 AM.png
5:38:11āÆAM Collide Press: Here's a screenshot of the copyright page.
5:38:17āÆAM Chris: Base on the video you sent to me.
5:38:18āÆAM Chris: Copyright-protected content found. The copyright owner is reviewing your dispute. Revenue is held separately until the dispute is resolved.
5:38:24āÆAM Chris: Still under review.
5:38:40āÆAM Chris: That is why it is not monetizing.
5:39:05āÆAM Collide Press: Chris, you're bot is glitchy. THIS ISSUE WAS ALREADY DISPUTED AND YOUTUBE FOUND IT TO BE INVALID. ON APRIL 28th. WHY IS IT NOW BACK TO COPYRIGHT CLAIM?
5:39:16āÆAM Chris: Dispute expires in 30 days if the claimant not responding.
5:39:39āÆAM Collide Press: I'm well aware. Already been through this process. Please read.
5:40:00āÆAM Collide Press: You're automated responses are unhelpful and insulting.
5:40:00āÆAM Chris: Copyright-protected content found. The copyright owner is reviewing your dispute. Revenue is held separately until the dispute is resolved.
5:40:23āÆAM Chris: I understand your point that you want this video to be monetize.
5:40:26āÆAM Collide Press: I hate bots. This chat system is way too stupid for words.
5:40:53āÆAM Chris: I am on your side.
5:40:55āÆAM Collide Press: But do you understand YOUTUBE'S ALREADY RULED IT'S AN INVALID CLAIM? "Chris"?@
5:41:00āÆAM Chris: I am human.
5:41:02āÆAM Chris: I am not a bot.
5:41:11āÆAM Chris: Still under review by the claimant.
5:41:18āÆAM Collide Press: You aren't. And if you are, you have reading comprehension issues.
5:41:37āÆAM Chris: If the claimant will not respond to the dispute, it will expire in 30 days.
5:41:47āÆAM Chris: I am sorry if you feel that way.
5:41:47āÆAM Collide Press: Still not addressing the issue: It was already reviewed and dismissed. By YouTube. On April 28th.
5:42:20āÆAM Collide Press: Chris, you are truly one of the least helpful bots I've ever experienced and hope your gliches are addressed.
5:42:20āÆAM Chris: Can you send me the screenshots of that message you receive?
5:42:34āÆAM Chris: To avoid confusion.
5:42:47āÆAM Collide Press: Screen Shot 2024-07-04 at 5.42.27 AM.png
5:42:53āÆAM Collide Press: Well past confusion.
5:43:17āÆAM Collide Press: You need to read before replying...and still to the topic at hand.
5:43:23āÆAM Collide Press: Stick
5:43:29āÆAM Chris: I am sorry if you feel that way.
5:43:39āÆAM Collide Press: I am sorry bots are dumb
5:44:01āÆAM Chris: I am not a bot.
5:44:02āÆAM Chris: I am human.
5:44:30āÆAM Collide Press: Okay, whatever automated message makes you feel better. Screenshot of the email sent.
5:45:07āÆAM Chris: The screenshot you sent to me, you can reply to that email. Since this case already handled by the previous rep. already.
5:45:54āÆAM Chris: I already explain what we checked on your channel.
5:46:00āÆAM Collide Press: Really? That's how this bs works? Fine. You've started my day with much frustration. I hope your day is equally as fun.
5:46:13āÆAM Chris: I am sorry if you feel that way.
5:46:30āÆAM Collide Press: I already explained why I contacted you and now we can end this chat.
5:46:38āÆAM Chris: Here is a recap of the resolution provided earlier copyright strike. I understand your frustration, but please know that we have thoroughly investigated your request and there is nothing more I can add.
5:46:50āÆAM Collide Press: Thanks for making my blood pressure rise.
5:47:08āÆAM Chris: I am sorry if you feel that way.
5:47:13āÆAM Chris: I understand, let me transfer your concern to my supervisor, they will get back to you here on chat shortly
5:47:13āÆAM Collide Press: You can't do basic math or reading comprehension. Bye
5:47:29āÆAM Collide Press: Your supervisor? This should be rich.
5:47:41āÆAM Chris: Please stay connected.
5:47:54āÆAM Collide Press: Oh, I will.
5:50:11āÆAM Chris: Chris added participant(s): Neesa
5:50:12āÆAM Neesa: Neesa joined the conversation
5:50:27āÆAM Neesa: Hi, this is Neesa, one of the managers from the YouTube Support Experience team. With my years of experience with YouTube, I'm confident in trying to assist you with your concern. I know how anxious you are to get this issue resolved and I'm sorry for the experience you've had with our team so far. Let me check your interaction, kindly give me a few moments.
5:50:29āÆAM Chris: Chris left the conversation
5:51:59āÆAM Collide Press: Thanks, Neesa. "Chris" seems incapable understanding. These automated responses are quite frustrating also.
5:52:47āÆAM Neesa: I apologize. Please give me few minutes to review your interaction with Chris.
5:52:54āÆAM Collide Press: We can start fresh if you prefer.
5:52:55āÆAM Collide Press: Ok
5:57:09āÆAM Neesa: Thank you for waiting.
5:57:23āÆAM Collide Press: Sure.
5:59:24āÆAM Neesa: I have carefully checked your interaction with Chris and it shows here that the video you mentioned got Copyrighted.
5:59:35āÆAM Neesa: I need more time to check on what happened on the video.
6:00:28āÆAM Collide Press: Hopefully you understand it's a video that was previously copyright claimed for the same piece and ruled by your own teams as invalid. On April 28. Why is it back? And why is it so hard to understand?
6:01:00āÆAM Neesa: I see here that Chris already mentioned that Copyright Claims and and Community Guidelines Strikes are different policies.
6:01:16āÆAM Collide Press: Community strikes have nothing to do with this chat, yet Chris seemed determined to make it about that. I resent that and am beyond frustrated with YouTube's lack of relevant support.
6:01:55āÆAM Collide Press: Yes. And only Chris brought up Community Guidelines. Not I. Please stay on track or I will continue to think you're a bot too.
6:02:04āÆAM Neesa: I understand all your details.
6:02:10āÆAM Neesa: Please allow me to check.
6:02:15āÆAM Collide Press: Thanks
6:02:39āÆAM Collide Press: If it's not clear, Chris has given me lots of reasons not to trust this chat "feature."
6:07:38āÆAM Neesa: Thank you for waiting.
6:08:01āÆAM Collide Press:
6:08:17āÆAM Neesa: I do apologize for inconvenience regarding to your previous interaction with Chris.
6:08:35āÆAM Collide Press: Fix their glitch please.
6:08:41āÆAM Neesa: I have carefully check the video and it shows that the video has Copyright claim.
6:09:09āÆAM Neesa: Keep in mind that a Content ID claim is automatically generated when an uploaded video matches another video (or segment of a video) in YouTube's Content ID system.
6:09:17āÆAM Collide Press: Yes. Which is THE SAME COPYRIGHT CLAIM THAT WAS RULED INVALID ON APRIL 28...BY YOUTUBE. What is complicated about this?
6:09:57āÆAM Neesa: I see. I understand that.
6:10:07āÆAM Collide Press: If it was ruled invalid, why is the reference still in the system? Frankly, why is Naxos? They abuse the system seemingly without any recourse.
6:10:34āÆAM Collide Press: You do, huh? Then why are we repeating the same things.
6:11:00āÆAM Neesa: I do understand your frustrations.
6:11:36āÆAM Collide Press: I don't understand your lack of comprehension...unless you're a bot. Then that explains so much of YouTube's lack of creator support.
6:12:23āÆAM Collide Press: My frustration is WHY IS THE SAME CLAIM BACK? Also, why is that hard to understand?
6:13:59āÆAM Collide Press: Not that any human (and YouTube) will read it, but I'll be sending some feedback about this and other instances of ridiculous "support" chats.
6:14:56āÆAM Neesa: I do apologize for the inconvenience earlier.
6:16:12āÆAM Neesa: I know that you are confused why the same video got claimed. But it shows here the system matches another music on your channel.
6:17:13āÆAM Neesa: I have checked that you recently disputed the video. The claimant has 7 days from when you dispute the claim to review the dispute.
6:17:26āÆAM Neesa: Keep in mind that YouTube doesnāt mediate copyright disputes.
6:17:30āÆAM Collide Press: It's all Beethoven music, composed in the 1700s. I don't know why this is even an issue. It's ridiculous. I'm using public domain recordings of a public domain work.
6:18:50āÆAM Collide Press: Keep in mind YouTube allows repeat abusers of their Content ID system to continue abusing and punishes creators who are doing their due dilligence. Our reward? Chatting with unhelpful support folks.
6:18:50āÆAM Neesa: Just to let you know, the rights holders for content available for use in video may have territorial policies that could affect the availability of your video.
6:19:08āÆAM Neesa: Hence, the videos you're seeing that are still available under that audio may be from territories that have permission to use it.
6:19:20āÆAM Collide Press: THEY DO NOT OWN THE RIGHT TO THIS CONTENT. IT IS PUBLIC DOMAIN. PERIOD. I DON'T GIVE A FUCK WHAT THEY CLAIM. NOT WHAT YOUTUBE BELIEVES.
6:19:49āÆAM Neesa: If you think it was a mistake you have to wait for 7 days to review your dispute.
6:19:55āÆAM Collide Press: THEY DO NOT OWN MUSIC COMPOSED IN THE 1700s. THEY OWN A RECORDING. BUT NOT ONE I'M USING.
6:20:14āÆAM Collide Press: Per YouTubeās guidelines, public domain compositions are not eligible: https://support.google.com/youtube/answer/2605065
āThe following examples are ineligible for use in or as a reference:
* Content licensed non-exclusively from a third party
* Content released under Creative Commons or similar free of charge/open licenses
* Public domain footage, recordings, or compositions
* Clips from other sources used under fair use principles
* Video gameplay footage (by other than the gameās publisher)
āYouTube takes action to address cases of abuse and error in the Content ID system. This includes disabling specific reference files or segments of reference files and releasing all associated claims, requiring manual review for certain categories of references, disabling Content ID, or even terminating YouTube partnership.ā
6:20:30āÆAM Collide Press: REPLYING TO THE ORIGINAL EMAIL SINCE YOU ARE NOT HELPFUL
6:20:41āÆAM Collide Press: PLEASE DISCONNECT AND I WILL SAVE THIS CHAT
6:21:30āÆAM Neesa: if you're confident you have all the necessary rights to use the claimed content you have to wait for the dispute.
6:22:41āÆAM Neesa: I already provided all the information that you must do to fix the issue on your Copyright claim.
6:22:54āÆAM Collide Press: I'm confident YouTube support is pretty useless
6:23:21āÆAM Collide Press: I already did that and you've added nothing to my day but continued frustration. Good day.
6:23:37āÆAM Collide Press: STOP THINKING CREATORS ARE STUPID, YOUTUBE
6:24:09āÆAM Neesa: You can check our Help Center to know the details on diputing content ID claim: https://support.google.com/youtube/answer/2797454?hl=en&ref_topic=9282678&sjid=16008179991623153141-AP
6:24:28āÆAM Collide Press: Blah blah blah...bot bot bot
6:24:39āÆAM Collide Press: End the.chat. I want the transcript
6:24:44āÆAM Neesa: I do apologize for how you feel but we do not have a way to do that.
6:24:53āÆAM Collide Press: You're useless.
6:25:06āÆAM Collide Press: I feel abused so I'm returning the favor.
6:26:13āÆAM Neesa: I am sorry to feel that way.
6:26:50āÆAM Neesa: Let me know if you have other questions.
6:26:51āÆAM Collide Press: What part of end the chat don't you understand, Neesa?
6:27:00āÆAM Collide Press: Nothing you can help with.
6:27:06āÆAM Collide Press: End it.
6:27:12āÆAM Collide Press: Bye girl bye
6:27:31āÆAM Neesa: Alright. If you have any other questions I will be closing this chat. Thank you so much for contacting YouTube. Bye for now.
6:28:08āÆAM Neesa: Neesa left the conversation
6:28:08āÆAM Neesa: Thanks for contacting YouTube. Please take a moment to give us your feedback on your chat session: https://support.google.com/youtube/contact/ytdp_tsurvey_v2?caseid=ABp5YsSla__55de1VO-IGuc0I3VlPiq70XqXFAO6zHDOpXTJwRPWDJZckO8=&hl=en
6:28:09āÆAM Neesa: Neesa ended the conversation
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