Dr. Strangelove's Got Technical Difficulties
Or How I Learned To Stop Worrying (About Glitching) And Love The (Bitching) Bomb
UPDATE: Thanks to a hard-working advocate at Fourthwall who saw our posts (including this one), our technical difficulties were escalated to the dev team, who found the issue and were able to was able to get devs to look into the problem and find a fix for this long-running problem.
Hopefully this bug fix benefits others on the platform. And hopefully, the rest of FW’s support team will drop fewer balls (and play less hot potato) going forward.
Our YouTube Store tab is now live!
Dr. Strangelove always comes to mind when problems that I can’t fix happen. Maybe because it makes me wanna cry, but ultimately I know I’m just gonna end up riding a damn bomb until either the problem is solved or the movie ends.
I like the movie, so I’m rooting for the problem to get fixed first.
The screen below is one I’ve seen remain unchanged for going on three weeks now.
I’m sick of this screen. I’m sick of the “support” responses to this screen.
Both via Discord and email.
If only Fourthwall offered phone support. But they don’t.
So I’m forced to be a “squeaky wheel” by any (available) means necessary.
Checking in with other Fourthwall users on Discord.
Tagging Fourthwall on Threads.
Maybe even sending this blog to Fourthwall’s management.
Why am I so frustrated?
We worked hard on the Collide Press Shop…and YouTube channel.
We’d like our work to be seen (easily) by our new YouTube audience.
Fourthwall and YouTube have worked hard to offer this feature to creators.
Also, I love Fourthwall and its platform. The team there is dilligently working to make it an even better platform.
To date, we’ve had excellent experiences with the Fourthwall customer service and technical support teams. Sadly, getting this problem taken seriously and resolved is not one of them. Fingers crossed we get the problem resolved and can move on to better things sooner than later.
AND NOW…SOME GOOD NEWS
On the bright side, YouTube continues to grow...if someone had told me two months ago demand for our curation and video skills would be keeping the lights on, I would not have believed it.
But I guess some folks like our style(s). So we're leaning into what people love. For us (and for now), Classic Art and Vintage Photos are more than twice as popular as our Pride Merch and Contemporary Works.
We love it all...so we're happy whether we’re creating and/or curating.
Just not when we’re dealing with technical difficulties.
Thanks for reading!
Clint
NEWS + VIEWS
BARING IT ALL: BREASTS TAKE CENTER STAGE AT THIS MAJOR EXHIBITION (WHDH)
EXPRESSIONISTS REVIEW – THE VIVID PREMONITIONS OF EUROPE’S WILDEST-EYED GENIUSES (The Guardian)
WILLEM DE KOONING’S ITALY (Hyperallergic)
MORE FROM COLLIDE PRESS
Bluesky + Ko-Fi + Linktree + Shop
+ Storefront + Threadless + YouTube